Monday, July 29, 2013
Let the Battle Begin
Every month I order Indy's "magic" potion...Denosyl. Denosyl helps support his liver function. I buy it through Amazon, as the cost is approximately half what the vet's office charges. For the past 2.5 years this process has gone without a hitch. Today, not so much.
Indy got his last pill yesterday. The new order STILL hadn't arrived, so I clicked on the "Track my package" tab and discovered the following:
1. It went to a wrong address.
2. The package is damaged (presumably by the people at the wrong address who are sick of having someone else's mail delivered to them).
3. My order is now considered undeliverable and was sent back to the seller as of July 23.
4. Nobody bothered to tell me any of this.
I contacted Amazon and did a "Live chat" with Jabbar.
Me: My order still hasn't arrived. Apparently there have been some issues. Where is my Denosyl?
(2 minutes later)
Jabbar: I am most sorry that you had to contact us for this problem. I will look for what is wrong. This will take me a few short moments.
(Five minutes later)
Jabbar: I am most sorry to say your package was delivered to the wrong address.
Me: My address is the same address I've always had. Why did it go to the wrong address?
Jabbar: (ignores my question) I also see that your package has received damage. We cannot deliver a package with damage.
(Considering I just received a light fixture from Amazon in a box that looked like it had been worked over by a baseball bat, I call this a distraction tactic)
Me: I understand there were problems with the order, but no one has notified me about any of these things. Now you're telling me the order was sent back. Are you saying my dog's medicine isn't coming?
(3 minutes later)
Jabbar: That is correct. Your order is canceled and you will get a refund. I would ask you to please place another order.
Me: So I have to start over again to get my dog's medicine? How could all these things happen and no one bothers to tell me? I could have re-ordered the Denosyl days ago if I knew this.
Jabbar: I am most sorry about this inconvenience. Please place your order again.
Me: Oh, no, Jabbar. Not a snowball's chance.
So I drove to the vet's office and paid top dollar for Indy's Denosyl. He's now got his meds and I'm on the search for a new supplier. Amazon sends me more junk emails than all the other advertisers put together, yet they can't notify me they've decided to cancel my order. An order for medicine.
Amazon, this means war.